Returns and Exchange

  • Please be sure to save your postal receipt. Ship your item by traceable mail. This service is offered by FedEx, UPS, USPS and other carriers.

  • You will be responsible for shipment costs.

  • We highly recommend you insure your parcel and adequately protect it during shipment. Tufina is not responsible for products lost or damaged during shipment.

Please send the watch back to Tufina with a completed Return Form, original box, and original warranty card to the following address:

Enis Tufina
Attn: Returns
Industriestr. 7
24647 Wasbek

In order to receive a full refund or exchange on items returned, the watch has to be returned (i) within 14 days from date of purchase; (ii) with completed return form; (iii) in the original packaging; (iv) in new/unused condition. We do not accept watches with any worn signs.

  • If you are unable to comply fully with the return policy, unfortunately you may not be entitled to a full refund or replacement.

  • Price adjustments on previous purchases are not permitted.

  • Returns can only be accepted on purchases or offers from Enis Tufina